What forms of payment do you accept in store?

You can make payment by cash, cheque, banker’s draft, credit or debit card.

What forms of payment do you accept?

You can make payment by credit or debit card over the phone.

Can I pay cash on delivery?

This must be arranged before the sale of furniture.

What happens if I have already arranged finance?

If you have paid any agreed deposits, you need take no further action.

Who do I contact regarding a payment query?

If you have any concerns about payment, please contact your local store as soon as possible, or if ordering on-line contact us now 01302 782822.

Delivery Service

When will my furniture be delivered?

You will find an approximate delivery date quoted on your receipt. We will contact you when we have received your goods.

Can you offer me a specific time slot?

We are able to offer a time slot when purchasing your furniture. You can contact the customer service team on the day of delivery, to find out a predicted time of arrival.

Who can I contact if I have any queries before my furniture is delivered?

Please contact your local branch using the number shown at the top of your receipt.

After Sales Service

My furniture has been delivered but there is a problem – who do I contact?

You will need to contact our Customer Service Team – 01302 782 822

How long is my furniture guaranteed for?

Subject to normal ‘wear and tear’, all of our furniture is covered by our guarantee.

Furniture Factors Finance

Furniture Factors Limited is a credit broker and is Authorised and Regulated by the Financial Conduct Authority. Credit is provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348.